Shipping policy

Thank you for shopping with us! We are committed to getting your order to you as quickly and efficiently as possible.

Please review our updated shipping policy below:

Processing Time

·         Orders are processed within 1–3 business days (excluding weekends and public holidays).

·         You will receive an email confirmation once your order has been shipped.

Shipping Rates & Delivery

·         Shipping fees are calculated at checkout based on your location within South Africa.

·         Estimated delivery time (South Africa): 3–7 business days.

Please note: We currently do not ship internationally.

Order Tracking

·         Once your order is shipped, you will receive a tracking number via email.

·         You can track your order directly through the courier’s website.

Delays

·         Delivery times are estimates and may be affected by factors such as weather or courier delays.

·         We are not responsible for delays once the order has left our warehouse.

Lost or Damaged Packages

·         If your package is lost or arrives damaged, please contact us within 7 days of delivery so we can assist you.

Out-of-Stock Items
If an item is temporarily out of stock and needs to be sourced from our supplier, processing may take up to 10 business days before the order is shipped. We will keep you informed should this apply to your order.

Contact Us

For any questions about your order or shipping:

📧 Email: info@the-perfume-library.co.za

📱 WhatsApp: TBC